Email Setup on iPad (iPadOS 14)
Add your EnGuard IMAP email account to the Mail app on an iPad with iPadOS 14, step by step.
If you have MobileSync enabled for your account, please use our MobileSync Setup on iPad (iPadOS 14) guide.
This guide was written for iPadOS 14.2. Make sure your device is up to date so the screenshots match.
Do not skip any steps, and do them in order. If you skip a step or leave one unfinished, the setup will likely fail.
You need your current email address and password to add your account to the native Mail app on your iPad. We recommend setting up your email while your device is on Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection and stay in one place.
The screenshots are for reference only. Please read the instructions at each step.
Part 1: Find your mail server address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPad.
Step 1: Open webmail in your browser
Open a web browser on your computer and type webmail.yourdomain.com in the address bar. Replace yourdomain.com with your own domain name.
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Type it in the address bar at the top of the browser, not in a search box (Google, Bing, Yahoo and so on). Do not type http:// or https:// in front of it.
Step 2: Find your mail server address
You will be sent to your mail server automatically.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com
Step 3: Write it down
Write down your mail server address. You will need it for the steps below.
Step 4: Test your login
Check that your email address and password work by logging in to webmail.
If you cannot log in, ask your administrator for the correct login.
Part 2: Add Your Email Account to the iPad Mail App
Step 5: Touch Settings
Step 6: Touch Mail
Touch Add Account
Step 7: Touch Other
Step 8: Touch Add Mail Account
Step 9: Complete the Name, Email, Password, and Description fields
A) Enter your name, this will be the displayed name on all outgoing messages (what recipients see)
B) Enter your email address
C) Enter your password
D) Enter a description for this account
Touch Next
Step 10: Complete INCOMING MAIL SERVER and OUTGOING MAIL SERVER fields
Caution: A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.
A) Enter your mail server address
B) Enter your email address
C) Enter your mail server address
D) Enter your email address
E) Enter your email password
Touch Next
Step 11: Notes should be left OFF, this feature is not supported
Touch Save
Step 12: Touch the Account you just added
Step 13: Under IMAP, touch your email address
Step 14: Touch Advanced
Step 15: Under DELETED MESSAGES, touch Remove
Step 16: Touch Never, then touch Advanced to go back
Step 17: Touch Account to go back
Step 18: Touch Done
Step 19: Touch Accounts to go back
Step 20: Touch Fetch New Data
Step 21: Select a time interval to check for new messages, we recommend Every 15 Minutes
Touch Mail to go back
Step 22: Threading and Signature Settings
Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.
Signature: Set your signature for outbound emails here
Optional: Notifications
Settings for "new mail" sound and visual notifications
Step 23: Touch Notifications
Step 24: Select Notification Options
Under ALERTS
Select alert types (we recommend to select all options)
SOUNDS: Select your new mail sound
Touch Mail to go back
