MobileSync Setup on iPad (iPadOS 14)
Set up Mobile Sync (push email, calendar, contacts, tasks and notes) on an iPad with iPadOS 14. Enterprise Plan only.
You must be subscribed to our Enterprise Plan or have a MobileSync License from us, otherwise this guide will not work for your iPhone. If you are on our Enterprise Plan and need us to enable MobileSync for your account, please email our support team before setting up your iPhone.
If you do not have MobileSync enabled for your account, please use our Email Setup on iPad (iPadOS 14) guide instead.
This guide was written for iPadOS 14.2. Make sure your device is up to date so the screenshots match.
Do not skip any steps, and do them in order. If you skip a step or leave one unfinished, the setup will likely fail.
You need your current email address and password to add your account to the native Mail app on your iPad. We recommend setting up your email while your device is on Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection and stay in one place.
The screenshots are for reference only. Please read the instructions at each step.
Part 1: Find your mail server address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPad.
Step 1: Open webmail in your browser
Open a web browser on your computer and type webmail.yourdomain.com in the address bar. Replace yourdomain.com with your own domain name.
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Type it in the address bar at the top of the browser, not in a search box (Google, Bing, Yahoo and so on). Do not type http:// or https:// in front of it.
Step 2: Find your mail server address
You will be sent to your mail server automatically.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com
Step 3: Write it down
Write down your mail server address. You will need it for the steps below.
Step 4: Test your login
Check that your email address and password work by logging in to webmail.
If you cannot log in, ask your administrator for the correct login.
Part 2: Add Your Email Account to the iPad Mail App
Step 5: Touch Settings
Step 6: Touch Mail
Touch Add Account
Step 7: Touch Microsoft Exchange
Step 8: Complete the Email and Description fields
A) Enter your email address
B) Enter a description for this account
Touch Next
Step 9: Touch Configure Manually
Step 10: Enter your Password
Touch Next
Step 11: Complete the Server and Username fields
A) Enter your mail server address
B) Enter your email address
Touch Next
Step 12: Select all the options you would like to sync to our Webmail
Touch Save
Calendars shared with you will only appear on your iPad if you are granted Full Access.
Step 13: Touch Accounts
Step 14: Touch the Account you just added
Step 15: Touch Mail Days to Sync
Step 16: Touch No Limit
(if you have a large mailbox over 12GB, select a shorter time frame for better performance)
Touch Mail to go back
Step 17: Threading and Signature Settings
Organized by Thread: Will group your email messages into Conversation mode.
Some people like this, some people don't, you can turn it on or off here.
Signature: Set your signature for outbound emails here
Optional: Notifications
Settings for "new mail" sound and visual notifications
Step 18: Touch Notifications
Step 19: Select Notification Options
Under ALERTS
Select alert types (we recommend to select all options)
SOUNDS: Select your new mail sound
Touch Mail to go back
