Mobile Sync Setup on iPhone (iOS 17)
Set up Mobile Sync (push email, calendar, contacts, tasks and notes) on an iPhone with iOS 17. Enterprise Plan only.
You must be subscribed to our Enterprise Plan or have a Mobile Sync License from us, otherwise this guide will not work for your iPhone. If you are on our Enterprise Plan and need us to enable Mobile Sync for your account, please email our support team before setting up your iPhone.
If you do not have MobileSync, please use the Email Setup on iPhone (iOS 17) guide instead.
This guide was written for iOS 17.6.1. Make sure your device is up to date so the screenshots match.
Do not skip any steps, and do them in order. If you skip a step or leave one unfinished, the setup will likely fail.
You need your current email address and password to add your account to the native Mail app on your iPhone. We recommend setting up your email while your device is on Wi-Fi. If you are on 3G/4G/LTE/5G, make sure you have a strong connection and stay in one place.
The screenshots are for reference only. Please read the instructions at each step.
Part 1: Find your mail server address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to an iPhone.
Step 1: Open webmail in your browser
Open a web browser on your computer and type webmail.yourdomain.com in the address bar. Replace yourdomain.com with your own domain name.
For example, if your email address is bob@xyzhealth.com, you would type in webmail.xyzhealth.com
Type it in the address bar at the top of the browser, not in a search box (Google, Bing, Yahoo and so on). Do not type http:// or https:// in front of it.
Step 2: Find your mail server address
You will be sent to your mail server automatically.
Your mail server address is the first portion of the URL.
In this example, the mail server address is: mail.enguard.com
Step 3: Write it down
Write down your mail server address. You will need it for the steps below.
Step 4: Test your login
Check that your email address and password work by logging in to webmail.
If you cannot log in, ask your administrator for the correct login.
Part 2: Add Your Email Account to the iPhone Mail App
Step 5: Touch Settings
Step 6: Touch Mail
Step 7: Touch Add Account
Step 8: Touch Microsoft Exchange
Step 9: Complete the Email and Description fields
A) Enter your email address
B) Enter a description for this account
Touch Next
Step 10: Touch Configure Manually
Step 11
A) Enter your Password
B) Enter a description for this account
Touch Next
Step 12: Complete the Server and Username fields
A lot of people get stuck here, be sure you have successfully completed steps 1-4 above, and type your mail server address, email address, and password very carefully here. Most of our support calls are the result of simply misspelling, or typing in your details incorrectly.
A) Enter your mail server address
B) Enter your email address
Touch Next
Step 13: Select all the options you would like to sync to our Webmail
Touch Save
Calendars shared with you will only appear on your phone if you are granted Full Access.
Step 14: Touch the Account you just added
Step 15: Touch Mail Days to Sync
Step 16: Touch No Limit
(if you have a large mailbox over 12GB, select a shorter time frame for better performance)
Touch Work Email to go back
Step 17: Touch Accounts to go back
Step 18: Touch Mail to go back
Step 19: Threading and Signature Settings
Organize by Thread: Will group your email messages into Conversation mode. Some people like this, some people don't, you can turn it on or off here.
Signature: Set your signature for outbound emails here
Undo Send Delay: By default, sending outbound messages are delayed for 10 seconds, this gives you the opportunity to cancel the send if you changed your mind. Turn this off to have messages send immediately.
Optional: Notifications
Settings for "new mail" sound and visual notifications
Step 20: If this is the first time you are using Mail, Touch Mail
If you already have other email accounts setup, skip to Step 23
Step 21: Select Protect Mail Activity
Touch Continue
Step 22: Touch Allow
Step 23: Go into Settings
Step 24: Touch Notifications
Step 25: Touch Mail
Step 26: Select Sound
If you have multiple email accounts, you can set a different sound for each account in Customize Notifications
Touch Notifications to go back
