What to expect with our Migration service

We offer migration so your move to our email service is as smooth and painless as possible. For every new account, email data migration is complimentary. As long as you can give us access to the accounts where your email is stored now, we move your email data to our servers, so you lose nothing in the switch.

What we need from you

We go over the details on the setup and training call that comes with your order. It is best to have everything ready before the call:

• If you are moving from another email hosting company, we need the control panel login.
• If you own a domain name, we need the login for your domain registrar.
• You need to give us a complete list of all email addresses to migrate, with their current passwords.

Once we have this, we schedule a time to make the move without disrupting your business.

What happens during setup and migration

1. We can transfer all email messages, attachments, folders and contacts to our server.
2. You do not lose any new incoming email during the process. There is no email down-time, just a switch from the old host to us.
3. Over an hour or more*, your accounts' data moves from the old host's server to ours.
4. A technician follows up with you at every step as they schedule, work on and finish the migration.

*A migration of 5 users with a small amount of email normally takes about an hour. With 50+ users, many thousands of messages, dozens or hundreds of folders and subfolders, or large attachments, it could take 8 to 48 hours (or more).

Other things can affect speed and success: the old host's server conditions and upload speed, whether passwords and security settings stay unchanged during the process, how reliable the old server's internet connection is, and any restrictions the old host puts on its server.

For our Setup services, see What to expect with our Setup service.