I've just signed up, now what?

Order verification

A staff member reviews your order by hand during business hours, Monday through Friday, 6am to 5pm PST. We call you to verify the order, so tell your receptionist to expect a call from EnGuard. Once your order is approved, we email you instructions on how to get started.

Complimentary setup

Every new order gets a complimentary setup and training call with one of our trained technicians. The call is not mandatory, but we strongly encourage every new client to take it. It makes setup smoother and any switch cleaner. The call can be one-on-one or conference style. We schedule it during the order verification call. For details, see What to expect with our Setup service.

Complimentary migration

Our email data migration is also complimentary. It is a big help if you are coming from another email provider. We talk about migration timing and details at the end of the setup call. If you choose self-setup, we contact you by email or phone to schedule a time. For details, see What to expect with our Migration service or this older link.

Self setup

If you skip the complimentary training after your order is approved, we email you with the subject Email Setup & Access Information.