Outlook Sync Setup on Outlook 2019 / Microsoft 365

Outlook Sync is only available on our Enterprise Plan. It keeps your email, calendar, contacts and tasks in sync with our Webmail. It also gives you access to Shared Calendars from webmail.

Together with our Mobile Sync feature, your mobile device, webmail and Outlook all stay in sync. For example, add a calendar appointment on your phone and it shows up in webmail and Outlook. Add one in Outlook and it shows up in webmail and on your phone.

This guide shows you how to set up your EnGuard Outlook Sync account in Outlook 2019 or Microsoft 365.

Step 1: Run the setup file (first time only)

If this is the first time you are setting up Outlook with our service, do this first: Click here.

Step 2: Start adding your account

If this is the first email account in Outlook, you will see this prompt. Enter your email address, click Advanced options, check Let me set up my account manually and click Connect.

If you are adding another account to Outlook, click File.

Click Add Account.

Enter your email address, click Advanced options, check Let me set up my account manually and click Connect.

Step 3: Choose Exchange

Select Exchange.

Step 4: Enter your password

Enter your password again, check Remember my credentials and click OK.

Step 5: Click OK

Click OK.

Step 6: Choose how much to download

You can raise or lower how much email Outlook downloads. If you have a large mailbox, we recommend you do not choose All.

Click Next.

Step 7: Skip Outlook Mobile

Uncheck "Set up Outlook Mobile on my phone, too" and click Done.

Step 8: Allow the website

Check the box for Don't ask me about this website again and click Allow.

Step 9: Let Outlook sync

Wait for your folders to update. Leave Outlook open until it only says All folders are up to date near the bottom right. This can take a few hours, depending on how much email you have.

When syncing finishes, restart Outlook.