Change a User's Email Account Password
Change the password for any email address on your domain.
Only the Account Owner or an Authorized User can change email passwords, in My Account. The EnGuard support team cannot change, reveal or assign email passwords for any user.
Step 0: Open your email management page
See this short guide to get to the page where you manage a domain's email service: How to Get to Your Email Management Page
Step 1: Open Manage Users
Click Manage Users.
Step 2: Edit the user
Click the pencil icon for the user whose password you want to change.
Step 3: Type a new password
Type a new password.
Your password must:
- have at least 8 characters and at most 20,
- include 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character or symbol,
- not contain any part of your email address, name, domain name, business name, or common words or strings (for example password or 123456789).
Instead of words you can find in a dictionary, replace some letters with symbols or numbers. For example, use D1git@L rather than Digital. Complex passwords are more secure. We also recommend changing your password at least once a year, or more often for extra protection.
Step 4: Save
Click Save Changes.
