Create a Mail Group / Group Forwarding Email Address
Forward one email address to several people, such as a sales@ or support@ group.
A Mail Group is an auto-forward from one email address to multiple users. It is handy if your organization has many departments and wants Internal Group Distribution Lists.
Mail groups only work for internal users. You can forward within the same domain name, to other email addresses or aliases on your account.
In this example, we create a Mail Group address named sales@youremailaccount.com that forwards mail to John and Susan.
Step 0: Open your email management page
See this short guide to get to the page where you manage a domain's email service: How to Get to Your Email Management Page
Step 1: Open Manage Mail Groups
Click Manage Mail Groups.
Step 2: Add a group
Click Add Mail Group.
Step 3: Fill in the Add Mail Group page
Group Name
Type the first part of the email address you want to create, the part before the @ symbol.
Display Name
This shows on outgoing emails and in your contacts.
Include All Domain Users
This selects ALL USERS in your domain name.
Members
Type the user addresses to auto-forward to. You can only enter email addresses within your domain name.
We do not allow auto-forwarding to addresses outside our system (for example gmail.com or yahoo.com). That would be a HIPAA violation.
Group can be used as a from address in webmail
Users in this group can send from this group. Webmail has a drop-down to pick this address. In this example, John can send from sales@youremailaccount, and any reply goes to John and Susan.
Enable Chat for this Group
Creates a Group Chat in webmail with these users. For example, you can make Group Chats for Support, Sales, Managers and so on.
Internal Only
This address is only available to your users. For example, managers@youremailaccount.com, where the management team can talk to each other. If someone outside sends email to it, it bounces.
Show in Global Address List
This address shows in your Global Address List in Contacts. Uncheck this box if you do not want it listed.
Click Add Group.