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Create a New Email Address

Last updated November 11, 2026

Create a new email address in My Account.

In this example, we create an email address named jdoe@youremailaccount.com.

Step 0: Open your email management page

See this short guide to get to the page where you manage a domain's email service: How to Get to Your Email Management Page

Step 1: Add a user

Click Add User.

Step 2: Create the email account

Fill in these fields.

Username

Type the first part of the email address you want to create, the part before the @ symbol.

Password

Your password must:

  • have at least 8 characters and at most 20,
  • include 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character or symbol,
  • not contain any part of your email address, name, domain name, business name, or common words or strings (for example password or 123456789).

Instead of words you can find in a dictionary, replace some letters with symbols or numbers. For example, use D1git@L rather than Digital. Complex passwords are more secure. We also recommend changing your password at least once a year, or more often for extra protection.

Display Name

This is the name recipients see on all outgoing messages. It can be anything that makes sense: first and last name, credentials, front desk. If you leave it blank, only the email address shows.

Reset Password On Logon

If you set a temporary password for this user, check this box so they choose their own password the first time they log in.

Click Add User.

Step 3: Check the new user

You will see your new user on the Manage Users page.

To change more settings for the account, click the pencil icon to open the Edit User page.

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